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Due to State approval, the County of Santa Clara's new public health order will take effect Monday, July 13. For details, visit SantaClaraCA.gov/CoronavirusUpdates.

Utilities Response to COVID-19

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Have you been financially impacted by COVID-19 pandemic?

The City of Santa Clara recognizes the financial burden the coronavirus (COVID-19) outbreak has had on our residents. The City of Santa Clara and Silicon Valley Power is offering ways to help.

$30 credit to all residential electric bills

Silicon Valley Power has issued a $30 credit to all residential electric bills. The credit will show as an energy efficiency credit on the May or June utility bills. Funding for this credit comes from SVP’s Public Benefits Program and is not part of the City’s general fund. No action is required to receive the credit. All households, regardless of need or specific utility usage, will automatically receive this $30 credit.

No planned outages or water and power shutoffs

The City has suspended all planned outages and water and power shutoffs due to nonpayment during the public health emergency. This applies to both residential and commercial.

Payment arrangements

Utility customers financially impacted by COVID-19 pandemic can make payment arrangements by contacting:

Santa Clara Municipal Services
(408) 615-2300.
utilitybilling@santaclaraca.gov

COVID-19 Electric Relief Program

Residents financially impacted by COVID-19 and the shelter-in-place directive are able to apply for a temporary 25% discount off the electric portion of the municipal utility bill.
Apply for the temporary 25% discount.

Long-term rate assistance program

Silicon Valley Power offers assistance to qualified residents who need help paying their electric bill due to financial or medical hardship. The Rate Assistance Program provides a 25% discount off the electric portion of the municipal utility bill for customers who meet low-income requirements or have certain medical conditions requiring an electric device for treatment.
Apply for a long-term 25% discount.

For questions contact
408-244-SAVE (7283)
cutcosts@SiliconValleyPower.com

Bill payment options

Customers who currently use one of our local offices to pay bills and are sick or experiencing symptoms are asked to please use one of our other payment options such as:
  • Pay online;
  • Pay by phone, 408-615-2300
    Pay with your credit card (VISA, MasterCard, American Express, or Discover) over the phone anytime day or night, or;
  • Pay By mail - Pay with a check or money order made out to the City of Santa Clara.
    • Mail your payment to:
      Municipal Utilities Mailing Address
      City of Santa Clara Municipal Utilities
      P.O. BOX 49067
      San Jose, CA 95161-9067

Help your neighbor with utility bills program

Santa Clara residents can help their neighbors who are struggling to pay their utility bills through the Help Your Neighbor program. The program allows the public to donate funds that will help their neighbors pay their utility bills.

To donate, make checks payable to the City of Santa Clara, write “Help Your Neighbor Program” in the memo line of your check, and send to:

City of Santa Clara
Attention: Finance Department/Help Your Neighbor Program
1500 Warburton Avenue
Santa Clara, CA 95050

The City will use the donated funds to help residents who are having difficulty paying their utility bills during the pandemic.

Energy savings tips

With more people remaining at home for extended periods of time, households may see an increase in energy use, causing higher electric bills. Find out ways you can save money on your electric bill.

Citywide Response

Stay up to date with the City of Santa Clara response to COVID-19 at SantaClaraCA.gov/CoronaVirusUpdates.