One of our core values is to ensure the safety of the public and our employees when conducting utility operations. Silicon Valley Power (SVP) operates and maintains the distribution and transmission grid inside the City of Santa Clara, while the larger transmission grid that brings most of SVP's energy into the city is integrated throughout the Sate of California. SVP continually monitors, evolves and expands our safety efforts throughout our service territory and beyond.

If the power goes out,
call 408-615-5640 to report:

  • Your address
  • If and where power lines are down
  • If your neighbors have power
  • If you see flashes, noises or other possible sources of the problem

Read more about what to do when the power is out.

PG&E Public Power Shutoff program

This summer and fall you may hear and see a lot of news about the Public Safety Power Shutoff program throughout California and wonder if it impacts the City of Santa Clara. Not everything will impact us but it could affect your electric service. Read more about how SVP is working to help combat wildfires in our community.


Indoor Safety Tips  Outdoor Safety Tips
  • No cords under carpets or furniture.
  • Don’t add plugs with outlet extenders.
  • Always unplug appliances while cleaning or repairing them.
  • Keep electric cords away from water.
  • Properly ground appliances with a three-prong plug.
  • Cover unused outlet sockets to block out metal objects.
  • Make sure light bulb wattages do not exceed wattage limits.
  • Never place a halogen floor lamp near combustible materials.
  • Stay away from downed power lines. Call 9-1-1!
  • If a power line hits your vehicle, stay inside and wait for rescue personnel.
  • Never let anything you are holding touch a power line.
  • Keep metal objects away from power lines. These items can cause outages or power surges which may harm your appliances.
  • Call 811 before digging in your yard so all underground utilities can be marked.
  • Keep at least 10 feet away from all electrical solar equipment and connections during an emergency.
  • Never release Mylar® balloons into the atmosphere, which could become tangled within power lines.