FAQS

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  • Carbon-Free FAQS

    • What is carbon-free electricity?

    • What is coal‑free electricity?

    • What is Silicon Valley Power’s 100% renewable energy option?

    • Why does Silicon Valley Power provide these cleaner electricity products?

    • Is power from large hydroelectric resources considered renewable or carbon‑free?

    • Is power from geothermal and landfill gas resources considered renewable or carbon‑free?

    • How do I know that the electricity powering my home is carbon‑free?

    • Will carbon‑free power impact the reliability of Silicon Valley Power’s electricity?

    • What can residents expect going forward? Will my bill change?

    • What can commercial customers expect moving forward?

    • What can existing Santa Clara Green Power customers expect going forward?

    • Do I still need to worry about conserving energy now that electricity is carbon‑free?

    • Will Silicon Valley Power’s power supply change in the future?

    • What resources powered Silicon Valley Power’s electricity before 2018?

  • Electric Vehicles FAQS

    • Does Silicon Valley Power rebate electric vehicles (EV) or chargers?

    • What do I need to know when purchasing my EV and installing a home charger?

    • Why is Silicon Valley Power concerned about your EV charger installation?

  • Renewable Energy FAQS

    • What is renewable energy?

    • What are the benefits of renewable energy?

    • Does renewable energy cost more?

    • How does my money support renewable energy?

    • What is SVP's energy mix?

    • What is the Power Content Label?

    • Why aren't we purchasing renewable energy for 100 percent of our customers?

    • What is Santa Clara Green Power?

  • Santa Clara Green Power FAQS

    • What is Santa Clara Green Power?

    • Who is eligible for Santa Clara Green Power?

    • How much does participation cost?

    • How will I be billed?

    • Will the renewable energy go into my home?

    • What are Renewable Energy Certificates (RECs)?

    • Will the power to my home or business be dependent upon the sun shining?

    • Do windmills harm birds and other wildlife?

    • Does the power come from new facilities?

    • What benefits do Santa Clara Green Power participants receive?

    • How can I sign up?

    • Who is SVP's Santa Clara Green Power partner?

    • What awards has Santa Clara Green Power won?

  • Solar FAQS

    • What is a photovoltaic (PV) system?

    • Does a PV system replace an electric utility?

    • What is the lifespan of a PV system?

    • What is the maintenance for a PV system?

    • Is a PV system cost-effective?

    • Can customers get credit for producing electricity?

  • SVP FAQS

    • What is Silicon Valley Power?

    • What are the advantages City of Santa Clara residents have over their neighbors for electricity?

    • How much less do City of Santa Clara residents pay for their electricity?

    • How can City of Santa Clara residents reduce their electric bills?

    • Where does the City of Santa Clara get its power?

    • Does the City of Santa Clara generate power within its own city limits?

    • Does Silicon Valley Power support renewable power generation?

    • How can I receive additional information on topics related to the energy industry?

  • SVP MeterConnect FAQS

    • What is an “advanced smart meter” and why are we using them?

    • Will it mean higher bills later?

    • What happens if I think my meter is faulty or I think you're charging me too much?

    • Will the meters from SVP be the same as PG&E's meters?

    • What is different about SVP's meter program (SVP MeterConnect) compared to other cities?

    • What do SVP customers think about advanced meters?

    • How do advanced meters help our community?

    • What is a “smart grid”?

    • Is there radiation generated by the new advanced meters?

    • Will advanced meters interfere with my wireless phone/baby monitor/alarm system?

    • Is the entire City getting new meters?

    • I have a digital meter now. Is it an advanced meter?

    • Why do you say advanced meters will help me save money?

    • Will SVP MeterConnect complicate my life?

    • Will an advanced meter work with a home solar system?

    • Will an advanced meter work with my electric car charging station?

    • Does SVP make a profit on advanced meters?

    • So who pays for the meters?

    • How can SVP spend money installing new meters when the rest of the city is cutting programs and other expenses?

    • Is it just for electricity?

    • What about water?

    • What about gas?

    • How do you know advanced meters are accurate?

    • Who will read my meter?

    • How can I read my meter?

    • How do the meters communicate with SVP?

    • What about my privacy?

    • Who safeguards all my usage information?

    • What is Time of Use?

    • Will advanced meters replace SVP employees?