Your Hometown Advantage
If you live in the City of Santa Clara, you are both a customer and owner of the City's one-hundred-plus-year-old electric utility known today as Silicon Valley Power. As a not-for-profit city department, our chief responsibility is to serve and provide this community with environmentally friendly power at the lowest prices possible.
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Customers who qualify for our
medical or financial Rate Assistance Program can receive 25% off the electric portion of your utility bill. Rates
Get more information on current
residential electric rates. Rebates
We offer a variety of
rebates for installing energy-efficient appliances, fans, or LED light bulbs. Save Energy
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SVP Energy Efficiency Update for 2018-2023
Find out about the changes to our energy efficiency rebate programs as well as read about the goals for these programs for the next ten years.
What is an “advanced smart meter” and why are we using them?
An advanced meter offers accurate and detailed measurement of electricity usage that can be remotely read by the utility from its offices. Before long, customers will be able to monitor their personal usage either online or with a display in their home. The SVP Meter Connect ® advanced meters will, in time, be able to communicate with appliances in the home that are programmed by the owner to operate at maximum efficiency, thereby reducing energy usage and cost. The advanced meters will also allow SVP to quickly pinpoint power problems and outages, allowing faster response to trouble spots and confirmation when your power is restored.
Modern advanced meters are replacing first generation digital meters and antiquated mechanical meters that use 100-year-old technology. Neither of these older technologies allow customers to easily monitor or control their energy usage. Advanced meters from reputable manufacturers have been proven to be accurate, and over 300 million of these meters have been successfully installed worldwide in the last five years. Experts in the U.S. and abroad predict that there will be one billion smart meters in operation by 2016. The new technology is being adopted so quickly that meter manufacturers are rapidly abandoning mechanical meter production in order to produce more modern advanced or smart meters. PG&E has already converted all gas meters in Santa Clara to this new technology.
Will it mean higher bills later?
Energy rates are increasing primarily due to factors unrelated to meters, such as the rising cost of energy and the expense of bringing it to Santa Clara. Electric advanced meters will allow customers to monitor and adjust their electricity usage, which has been shown to lower electric bills for most customers. SVP expects rates to remain lower than almost all utilities in California for the foreseeable future.
What happens if I think my meter is faulty or I think you're charging me too much?
SVP will immediately respond to customer questions about their new meters, which are 10 times more accurate than mechanical meters. Accuracy will be confirmed if necessary, and an SVP staff member will personally answer any questions that arise from customer concerns. SVP will be testing your old meter and your new meter for accuracy. If your old meter was running slow (most likely) or fast we will notify you of the results before recycling it.