Redesigned City website combines modern design with improved functionality
Post Date:12/04/2019 9:15 AM
The City of Santa Clara debuted its dangerously refreshed website SantaClaraCA.gov on the morning of Dec. 4, 2019. The website overhaul is designed to better serve the needs of City website users, including those who live, work, learn and play in Santa Clara.
Since the website navigation has changed to better serve our users, site visitors will want to update any bookmarks they have for their frequently visited pages on the City website. If you encounter any broken links, please report them by emailing firstname.lastname@example.org.
The redesigned website features enhanced navigation including streamlined dropdown menus, a central location for City news, current topics and events, and improved search functionality that only gets better the more it’s used. Most frequently searched topics such as for activities, jobs, library and police are also highlighted. The site's also optimized for mobile so users can easily access the information and services they need while on the go with their smartphone.
The reorganized navigation guides online visitors to the following high-demand resources: Services, Our City, Recreation & Community, Business & Development, and I Want To.
The new website replaces a site that was approximately five years old. Now, Santa Clara City Library has its own subsite to provide a streamlined user experience and address specific library user needs. The Silicon Valley Power and SVP Fiber subsites also underwent a refresh tailored to the interests of its site visitors, from paying a bill to rebates for going green.
The website redesign project began with usability testing in June 2017 to better inform the comprehensive overhaul of the website. Over several weeks in Fall 2019, City staff conducted public beta testing through an online survey, several focus groups and multiple on-location testing sessions at City facilities. The data collected from the beta testing was used to further enhance the new site’s usability, design and function prior to launch.
The City website averages more than 96,000 unique visitors per month.