At Silicon Valley Power, we want out our customers to be informed at all times. And while we may not have the answers to all of life's questions, we can answer most any question related to your electricity needs and the electric industry in general.

Below is a list of our most frequently asked questions. If you still can't find an answer to your question, go ahead and give us a call at 408-244-SAVE (7283), and we'll put you in touch with the right person.

Rate Increase Questions

Why are rates in Santa Clara increasing?
How does the price of natural gas affect the cost of electric energy?
Will rates come back down again?
Is financial assistance available?
Will my rate increase be the same as everyone else's?
When will I see this rate increase on my bill?
What are the primary cost drivers behind these two rate increases?
Will other utility costs be affected?
Will our electric costs be less than PG&E's? Less than other Bay Area cities?
Are other electric utilities raising rates?
Have the costs to build the new power plant and transmission line affected the cost of electric energy?
What can I do to compensate for rate increases?
What about investing in renewable energy to get away from high fossil fuel costs?

General Power Questions

What are the advantages City of Santa Clara residents have over their neighbors for electricity?
How much less do City of Santa Clara residents pay for their electricity?
How can City of Santa Clara residents change services or make payment arrangements?
How can City of Santa Clara residents reduce their electric bills?
Does the City of Santa Clara generate its own power?
How long has the City of Santa Clara had its own electric utility?
How can I receive additional information on topics related to the energy industry?

Residential Customers

What should I do if

I need new service?
I need to change my service due to a residential upgrade?
I am planning to dig underground (mandated by State law for underground cable location)?
I need additional meters?
I have questions about installing meters?
My power is interrupted?
My power keeps going out?
I have static on my TV or radio, power surges, or other voltage problems?
I have problems paying my bill?
I have electromagnetic fields (EMF) questions?
I want to know how to lower my electric bill?
I want to know if I can get rebates for purchasing energy efficient appliances?
I need someone to perform an electrical inspection?
I want to move a utility pole or relocate an electric facility?
I want to know where facilities or services are located in a specific area?
I want to discuss electrical easement (clearance of wires near buildings)?
I need someone to trim the trees around power lines?

Business Customers

What should I do if

My power is interrupted?
My power keeps going out?
I need new service?
I need a temporary hookup?
I need a temporary service disconnection?
I want to change overhead to underground?
I need a service drop changed to a midspan service drop?
I need to change service or increase my load (i.e. more power or new power for a business)?
I am planning to install a standby generator (State law requires this notification for the safety of our employees)?
I am planning to dig underground (mandated by State law for underground cable location)?
I need additional meters?
I have questions about installing meters?
I need someone to perform an electrical inspection?
I want to move a utility pole or relocate an electric facility?
I want to know where facilities or services are located in a specific area?
I want to discuss electrical easement (clearance of wires near buildings)?
I want to lower my electric bill?

General Power Questions | Residential Questions | Business Questions | Rate Increase Questions