Example of a Utility Bill

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Bill Format
Below is an example of your utility bill. Follow the numbered arrows for an explanation of each component at the bottom of this page. You can also download the PDF version (PDF: 182k) of this webpage. To see the information on the back of your utility bill, download this PDF (PDF: 335k).

1. Key Information
   To avoid a late charge, the past due date serves as a reminder of when to pay your bill.
2. Contact Information
   The Customer Service number comes in handy for questions about your bill.
3. Current Charges
   This section outlines each charge that comprises your total utility bill:
   1. Silicon Valley Power
      This is the amount owed for use of electricity provided by SVP. It is comprised of other charges described below.
   2. Meter Charge
      Part of the cost to the City to maintain and read your meter; it remains the same each month based on your rate group regardless of the amount of energy used.
   3. Energy
      Charge indicating how much energy was used and cost for that usagenumber of kilowatt-hours (kWh) times the cost per kilowatt hour. Your baseline rate for the first 300 kWh is less than for any additional usage. The energy charge covers the variable cost of reliably supplying power from the generator to your home or business.
   4. Public Benefit Charge
      A state-mandated charge for investing in energy efficiency, renewable energy, low-income and new technology programs which benefit all of us.
   5. State Surcharge
      Tax used to help fund the California Energy Commission.
   6. Santa Clara Green Power
      A voluntary contribution towards renewable energy. A portion of the funds from this program finance new solar facilities in Santa Clara.
   7. Water/sewer/solar
      Monthly charges for water and sewer based on your water usage. Charges for solar hot water system leases are included here if you are part of that program.
   8. Refuse
      These charges outline monthly garbage rates, along with specific charges for the Citys annual clean-up campaign and household hazardous waste services.
   9. Miscellaneous
      This sum represents taxes and storm drain charges.
   10. Current Charges
       This is what you owe for all of your utilities for the current month.
4. Billing Information
   This section includes the utility charges for the previous month, payment received since last month, any fee adjustments and current monthly charges, along with amount due.
5. Messages
   Keep you eyes open for any important Santa Clara events or programs.
6. Usage Table and History Graphs
   The table indicates service typeelectric is measured in kilowatt-hours (kWh) and water in hundred cubic feet (HCF)meter readings and dates; rate code for service to enable you to calculate your use; and usage. An “E” after the meter reading charge means we had to estimate your consumption. In addition, the table shows daily average use for the current month compared to the same month last year. Colder temperatures, more house guests and vacation days and lifestyle changes can affect your energy use. These two graphs illustrate your average use of electricity and water per day during the billing periods. Remember, heater and air conditioners can really bump up electric costs, while watering your yard accounts for the majority of water usage. If your bill reflects an unusual surge of usage outside those winter and summer months, it may be time to call our Energy Hotline at 408-244-SAVE (7283) for a review of your bill or to schedule an energy audit. For questions on water use or charges, call the Water Department at 408-615-2000.
7. Savings and Opportunities
   Find out how much you can save by participating in SVPs energy-efficiency programs and learn about other cost-saving options.

The reverse side of your utility bill contains important contact numbers if you have billing questions; abbreviations used on the bill; and explanations for terms such as “late charges,” “past due date” and “returned checks and declined credit card payments.” In case service is disconnected, there is advice on how to restore it and what to do if you want to dispute bill charges.

Reading Your Bill >