Privacy Policy

Our Commitment to Your Privacy and Security
Silicon Valley Power (SVP) has created this privacy statement in order to demonstrate SVP's firm commitment to privacy and the security of your personal information. The following information explains our policy regarding any personal information you may supply to us when visiting the siliconvalleypower.com domain or signing up for an Online Account.

SVP's goal in collecting personal information online is to provide you with the most personalized and effective service possible. By understanding your needs and preferences, SVP will be in the better position to provide you with improved service. Our goal is to protect your online information in the same manner that we protect citizen and business information obtained through other means.

Personally Identifiable Information We Collect
Personal information we collect from you and store in our databases / servers:

1. Your first and last name
2. Your SVP account number
3. The last four digits of your Social Security Number
4. Your email address
5. Your user name and password if you have an Online Account

What We Do to Secure Your Information
We store your personal information in databases on servers located behind a firewall in order to protect against the unauthorized access to, or the compromise of, information contained on our servers.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. When you login to view your account information, we ensure your privacy by encrypting your password, and related information sent between your browser and our server using VeriSign’s 40 bit cryptography so that if this information is intercepted, it cannot be read.

However, you should know that in the present technological environment, no security measures are perfect, and that neither we nor any other Internet site can fully eliminate these security risks.

Should there be an unauthorized access, or suspected compromise, of your personal information on our servers, we will immediately notify you through a written letter so that you will be able to quickly take steps to prevent possible identity theft.

Email Address
On certain occasions, we may request your email address for purposes of correspondence or for SVP business. SVP will not share email addresses with anyone outside SVP or disclose user information to any third party, unless under a court order, including but not limited to the California Public Records Act.

Log Files
SVP does not release any information about the collection of IP addresses to any third party except under court order. The SVP website archives web server log files in order to create aggregate statistical reports, detect errors at the website, and implement security protocols. Aggregate reports about website visitors are generated. These reports do not contain any personally identifiable information. The web log files are eventually deleted.

Direct Mail
SVP may use the personal data provided online to send you information about SVP services and upcoming civic activities. We hate spam as much as you do. We will neither sell nor provide your personal information for any other direct mail activities, unless under court order.

Choice / Opt-Out
Our website provides customers with the opportunity to opt out of receiving communications from us. Send an email to info@siliconvalleypower.com if you wish not to receive promotional information.

Correct / Update
This website gives customers the option to change or modify information previously provided by sending an email to info@siliconvalleypower.com.

Notification of Changes in the Privacy Policy
When any change in the Privacy Policy occurs, you will be notified the next time you login to your online account.

Other Websites
This website contains links to other sites. SVP is not responsible for the privacy practices or the content of such websites.

Contacting the Website
If you have any questions about this privacy policy statement, the practices of this website, or your dealings with this website, you can contact:

Website Administrator
Silicon Valley Power
1601 Civic Center Drive, Suite 200
Santa Clara, CA 95051
Email: info@siliconvalleypower.com
Telephone: 408-244-SAVE (7283)

Effective date: June 1, 2005