Nearly 20 years ago, we launched EnergyAlert, an innovative notification system that informs commercial customers 24/7 when a power quality event occurs. We communicate this information within several minutes via SMS, allowing customers to determine if the issue is in their facility or from the power grid. This enables businesses to respond quickly to a power quality event and choose a proper course of action.
When this system was introduced by Silicon Valley Power in the 1990s, few other utilities provided notifications to customers to help lower the impacts of power quality events on critical business operations. While Santa Clara’s regional business focus has shifted in recent years from technology production to software development and data centers, our EnergyAlert system remains an important tool for keeping customers informed and minimizing impact on business operations. Our team is continually improving the notification system, collecting feedback from EnergyAlert subscribers to optimize our response efforts.
A power quality event can affect power sensitive customers across the entire South Bay region – and often does. Whether you are an SVP customer or not, you can sign up to receive alerts when an impact-level event occurs.